Operational Volunteer Policies, part 2

Article ID: 65
Last updated: 26 Aug, 2013
Revision: 2
Views: 1452


All registered members have limited protection under Girl Scout Activity Accident Insurance up to $15,000. This provides coverage for accident medical expenses to members traveling to and from and participating in approved, supervised Girl Scout activities.

Drivers of motor vehicles that transport Girl Scouts must be registered Girl Scout adults and have completed a volunteer application with valid driver’s licenses and only transport girls in licensed vehicles that have insurance that meets minimum requirements of state financial responsibility law.

Our Council does not assume responsibility for insuring a volunteer’s personal effects. Our Council lists Troop Leaders and all other volunteers as insured’s in its General Liability and Business Auto policies.

* For complete information on Girl Scout Insurance, including adding additional coverage for girls, special events and non-registered event participants, see Volunteer Connect.

Volunteer Records

Only authorized individuals may access materials specifically designated by our Council as confidential.

Conflict Resolution

Volunteers who believe that Council policies and procedures are not being properly administered as related to their position should discuss their conflict with their immediate supervisor.

If open discussion does not resolve the problem, a signed and dated statement citing the policy or practice that is in question should be sent to the volunteer’s immediate supervisor.

Within five (5) working days after receiving the written statement, the volunteer’s immediate supervisor will call a meeting of all involved parties to discuss the conflict. A written summary of the meeting and the resolution shall be distributed within three (3) working days to the involved parties with a copy sent to our Council CEO.

If the conflict is not resolved, the volunteer shall make a written request for review to the next level of supervision, within five (5) working days of receiving the written summary. That supervisor will then review the findings and determine if additional action is warranted and have a written response to the parties involved within (10) working days of receiving the request.

If these procedures do not resolve the conflict, the volunteer may request a review by the CEO, whose findings shall be final and binding.


A volunteer may be suspended for the following reasons:

  • Results of initial or routine (every three years) background check.
  • Information received that would put in question the volunteer’s appropriateness for position.
  • Conduct inconsistent with the policies and practices of our Council or GSUSA.

The suspension would continue until the situation is resolved.


A volunteer who is unable to fulfill their position responsibilities must submit a written resignation to their supervisor as soon as possible. Separation of a volunteer is the responsibility of the volunteer’s immediate supervisor and/or supervising employed staff member with supporting documentation. Separation is initiated only after steps involving corrective action and/or conflict resolution are not successful. Reasons for release may include, but are not limited to:

  • Conduct inconsistent with the policies and practices of our Council or GSUSA.
  • Unwillingness or inability to perform the job.
  • Excessive absence or tardiness.
  • Inappropriate use of funds.
  • Outstanding debt to Girl Scouts of the Northwestern Great Lakes, Inc.
  • Unacceptable background check.


Girl Scouts of the Northwestern Great Lakes, Inc. is committed to an environment and climate in which relationships are characterized by dignity, respect, courtesy, and equitable treatment. It is the policy of the organization to provide all volunteers with an environment free from all forms of unlawful or unwelcome harassment, including implied or expressed forms of sexual harassment defined as “unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.”

Our Council expressly prohibits any form of harassment on the basis of race, color, religion, sex, age, national origin, or disability, or any other protected class.

It is against the organization’s policies for any volunteer, male or female, to sexually harass another volunteer, employee, or Girl Scout member of the same or opposite sex. The Council reserves the right to refuse membership endorsement or reappointment, and to dismiss or suspend from affiliation with any volunteer who, in conducting Girl Scout program, advocates, solicits or promotes a personal lifestyle that creates a substantial risk detrimental to the girls.

Any volunteer who feels that she or he has been subjected to harassment of any type, whether by another volunteer, Council staff member, or any agent of the organization, should promptly report the incident to a supervisor or to the CEO. The CEO will take appropriate measures to resolve or correct the situation.

Retaliation against anyone who has reported an allegation of harassment or sexual harassment is expressly prohibited.

Child Abuse

Our Council supports and maintains environments that are free of child abuse and neglect as defined by the Child Abuse Prevention and Treatment Act. Child abuse and neglect are unlawful acts, and it is against our Council’s policy for any volunteer to physically, sexually, verbally, or mentally abuse or to neglect any girl member. Our Council reserves the right to refuse membership endorsement or reappointment and to dismiss or to exclude from affiliation with our Council any volunteer who threatens the health and welfare of girls.

Drug Use

There shall be no consumption of alcoholic beverages, abuse of legal drugs, or use of illegal drugs or smoking on Girl Scout property or at any organized Girl Scout function for girls.


Blue Book of Basic Documents and/or Leader Digest
Safety Guidelines and Safety Activity Checkpoints
Council Policies (Volunteer Connect)

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Operational Volunteer Policies, part 1     Troops

Others in this category
document Volunteer Philosophy
document Operational Volunteer Policies, part 1
document Troops
document Service Areas